Delivery & Collection

Delivery
We have a number of delivery options, Monday to Saturday for you to choose from, each product has it’s own delivery options. Select your dates on a product page to view the options available.
  • Weekday Delivery: Options include standard delivery 09:00 - 20:00 or before 12:00
  • Weekend: We are able to offer delivery on Saturday before 09:00 - 18:00 and also before 12:00
  • Same day: This is available at a few select locations, delivery will be before 18:00
Collection
We offer collections Monday to Friday.
  • Weekday Collection: Your collection will be between 8am - 8pm on the end date of your booking, you will be allocate a collection window on the day of collection
Delivery Information
Our courier offers you tracking throughout your delivery
It's reassuring to have the certainty of knowing when to expect a delivery, ensuring you don't spend the entire day waiting. That's why we've teamed up with DHL to offer you exceptional delivery services, complete with real-time parcel tracking.
Here's an overview of what to expect:
Delivery
You’ll be notified by both email and text messages of your delivery progress.
  1. Tracking Number:You’ll receive an email wth your tracking number as soon as DHL has your parcel.
  2. On-route:The day of your delivery you’ll receive an email and text message with a delivery window.
  3. Making Changes to Your Delivery:Follow the link in your delivery notification to make any changes to your delivery.
  4. Delivered:We are notified that you’ve received your parcel. Please make sure to keep your packaging for your collection.
Collection
Your products will be collected in the same packaging they were delivered in so no need to worry about packaging!
  1. Packing for collection:Please repack your products in the same way you received them. There is a video provided below to show you how to do this.
  2. On-the-day:The day of your collection you’ll receive an email with a 2 hour delivery window.
  3. Collected:We are notified that we have received your parcel.
** We do our best to deliver and collect on your selected dates but please be aware that in some circumstances there may be delays and we do not guarantee delivery. We are not able to refund delivery cost if the delivery is delayed.
Our wheelchairs come in our smart flat-pack boxes
Watch our short ‘How to’ on how they work: