Delivery & Collection
Fast, tracked delivery across the UK. No return labels needed — we’ll collect from your door.
Delivery options
Choose from a range of delivery slots when you book. Most products offer next-day delivery.
Standard delivery
Mon–Sat, 9am–8pm.
Before noon
Morning slot, Mon–Sat, before 12pm.
Same-day
Select locations only. Order before midday, arrive by 8pm.
What to expect after placing your order
We’ve partnered with DHL so you get real-time tracking, delivery windows on the day, and text updates at every step.
1. Tracking number
You’ll receive an email with your tracking number as soon as DHL has your parcel.
2. On the way
On delivery day you’ll receive an email and text with a delivery window.
3. Make changes
Follow the link in your notification to change your delivery time or location.
4. Delivered
We’re notified when you’ve received your parcel. Keep the packaging for collection.
Collection
Collections run Monday to Friday. No return label needed — just repack in the same box.
How collection works
Your equipment will be collected in the same packaging it arrived in. No labels, no printing, no post office.
1. Repack your equipment
Pack it the same way it arrived. Watch the video below if you need a reminder.
2. Collection window
On collection day you’ll receive an email with a 2-hour window (8am–8pm).
3. DHL collects
The driver will collect from your door. We’re notified when it’s been picked up.
How our flat-pack boxes work
Watch our short guide on unpacking and repacking your wheelchair